Question 1

What does PingCairn help with?

Accepted Answer

PingCairn helps local service teams keep the next step moving after a missed call. It can send a missed-call reply, help hand a job request into the business calendar, and support Google review requests as part of the follow-up workflow.

Question 2

What are the PingCairn plan prices?

Accepted Answer

Core is $297 per month. Reactivation is $497 per month. Each plan also has a one-time $500 setup fee.

Question 3

What is included in Core?

Accepted Answer

Core covers the foundational follow-up workflow: a reply after a missed call, support for moving a booking handoff into the business calendar, and Google review requests. Core is $297 per month with a one-time $500 setup fee.

Question 4

What does the Reactivation plan add?

Accepted Answer

Reactivation includes the Core offer and adds lead reactivation for older inquiries. It is $497 per month with a one-time $500 setup fee.

Question 5

How do missed-call replies and booking handoffs fit in?

Accepted Answer

When a call is missed, the follow-up can text the caller so the conversation has a next step. If the caller shares a job request, PingCairn can help move that handoff into the business calendar. The exact workflow is configured for the business during setup.

Question 6

How do Google review requests fit into the offer?

Accepted Answer

Google review requests are part of the follow-up workflow described in the offer. They are intended to help a business ask for a review at the appropriate point after its own customer workflow, without changing the plan prices or setup fee.

Question 7

What needs to be connected before live automations can run?

Accepted Answer

Before live automations can run, the required phone connection, calendar connection, and Google Business Profile connection must be in place. PingCairn does not claim these connections are already connected; they need to be completed and confirmed for the business before going live.

Questions, answered before the first live follow-up.

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